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PO BOX 244 Point Harbor, NC 27964
Phone Number: 252-491-9232
Fax Number:252-491-9233


 

 

 

 

 

Questions & Answers

Question -CAN YOU PROVIDE FINANCING FOR REPLACEMENT SYSTEMS AS WELL AS NEW SYSTEMS?

Answer-WE CURRENTLY USE EQUITY ONE AS THE FINANCING COMPANY OUR CUSTOMERS CAN RECEIVE LOANS THROUGH.  THEY HAVE A NICE FEATURE ON THEIR WEBSITE, A LOAN CALCULATOR, YOU CAN USE IT TO CALCULATE WHAT YOUR MONTHLY PAYMENT WOULD BE.  PLEASE NOTE THAT THE LOWEST POSSIBLE INTEREST RATE FROM EQUITY ONE WILL BE 10.99%.

Q-WHAT IS A SEER RATING?

A-THE SEER (SEASONAL ENERGY EFFICIENCY RATIO) IS A MEASUREMENT OF ENERGY EFFICIENCY.  THE HIGHER THE SEER THE MORE ENERGY EFFICIENT.  THE DEPARTMENT OF ENERGY HAS INCREASED THE MINIMUM SEER TO 13 EFFECTIVE JANUARY 23, 2006.  THIS MEANS THAT MANUFACTURERS WILL ONLY BE ABLE TO MAKE EQUIPMENT THAT HAS A MINIMUM 13 SEER.  THIS DOES NOT MEAN THAT 13 SEER IS THE MINIMUM THAT YOU CAN HAVE INSTALLED AFTER THIS DATE, IF YOU CAN FIND 10-12 SEER EQUIPMENT YOU CAN HAVE IT INSTALLED.  IT WILL HOWEVER BE HARDER AND HARDER TO FIND LOWER SEER EQUIPMENT THE LONGER TIME GOES BY.  THE JUMP FROM 10 SEER TO 13 SEER ALSO MEANS THAT OTHER THINGS WILL HAVE TO BE REPLACED NOW AS WELL.  YOU MAY HAVE TO REPLACE YOU INDOOR UNIT (INSTEAD OF JUST YOUR OUTDOOR BEING SWAPPED OUT), MODIFY DUCT, UPGRADE ELECTRICAL, ETC. 

Q-DOES IT HELP SAVE MONEY IF I TURN MY SYSTEM OFF DURING THE DAY WHILE I’M AT WORK AND BACK ON IN THE EVENING WHEN I RETURN HOME?

A-NO.  ANY MONEY THAT IS SAVED WILL BE EATEN UP WHEN YOUR SYSTEM HAS TO RUN TO GET BACK UP TO THE SET TEMPERATURE.  OUR RECOMMENDATION WOULD BE TO TURN YOUR SYSTEM DOWN 3 DEGREES IN THE MORNING AND BACK UP TO SET TEMPERATURE IN THE EVENING.  THE SYSTEM WILL NOT WORK AS HARD TO GET BACK UP.

Q-WHAT IS THE DIFFERENCE BETWEEN A SERVICE CALL AND A PRECISION TUNE UP?

A-A PRECISION TUNE UP IS PREVENTATIVE MAINTENANCE.  A SERVICE CALL IS WHEN THERE IS A PROBLEM WITH YOUR HEATING/COOLING SYSTEM SUCH AS NOT COMING ON, NOT BLOWING AIR AT ALL, NOT BLOWING CORRECT TEMPERATURE AIR, ETC. 

Q- IS YORK THE ONLY BRAND YOU CAN INSTALL?
A- YORK IS OUR PRIMARY MANUFACTURER THAT WE INSTALL, IF A CUSTOMER NEEDED MORE THAN ONE OPTION WE ALSO WOULD RECOMMEND TRANE, TEMPSTAR, RUUD AND GOODMAN. WE CAN INSTALL ANY OTHER MANUFACTURED BRAND THAT YOU DOO NOT SEE LISTED, THE MANUFACTURERS NAMED ARE WHAT WE WOULD RECOMMEND IF YOU ASKED OUR SUGGESTION.

   
 
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